This policy explains how subscriptions, message credits, refunds, and cancellations work on Teaseee.
1. Subscriptions
- Pro subscriptions are billed in advance on a recurring basis (monthly or annually) until cancelled.
- You can cancel anytime from Settings → Billing. Cancellation stops the next renewal; access continues until the end of the current paid period.
- We do not provide pro-rated refunds for partially used subscription periods.
2. Message credits
- Message credits are one-time digital purchases consumed as you chat.
- Once credits have been delivered to your account, the purchase is non-refundable except as required by law.
- Unused credits remain in your account and do not expire while your account is active.
3. Eligible refund cases
We will issue a refund to the original payment method when:
- You were charged in error or charged twice for the same purchase.
- A technical fault on our side prevented you from using a paid feature, and we are unable to resolve it within 7 business days.
- Refunds are required under applicable consumer protection laws.
4. How to request a refund
Email support@teaseeenow.com within 7 days of the charge with your registered email and the transaction reference. We will respond within 5 business days. Approved refunds are processed within 5–10 business days via Razorpay back to the original method.
5. Chargebacks
Please contact us before initiating a chargeback. Disputed accounts may be temporarily suspended pending review.
6. Account termination by us
If we terminate your account for breach of our Terms, no refund will be issued.